Frequently Asked Questions (FAQ)
Your most asked questions—answered.
Welcome to the Viveé Cosmetics FAQ page! Whether you’re new to the brand or a longtime fan, we’ve compiled answers to the questions we hear most. If you don’t see your question listed, feel free to reach out to our support team anytime.
We currently ship throughout the United States, including Alaska, Hawaii, and U.S. territories. We’re working on expanding internationally—stay tuned!
Most orders are processed within 1–2 business days. Standard U.S. shipping typically takes 3–7 business days. You’ll receive tracking info as soon as your order ships.
Once your order ships, you’ll receive an email with a tracking number. You can also track your order by logging into your account and viewing your order history.
If your order arrives damaged or doesn’t show up, email us at support@viveecosmetics.com within 7 days of the expected delivery date. We’ve got your back!
We offer returns on unopened and unused products within 30 days of delivery. Unfortunately, we cannot accept returns on opened or used cosmetics due to hygiene reasons.
Email returns@viveecosmetics.com with your order number and the reason for return. Our team will guide you through the process.
Return shipping is free for damaged or incorrect orders. For all other returns, customers are responsible for return shipping costs.
Absolutely. We never test on animals—ever. Our products are 100% cruelty-free and always will be.
Most of our products are vegan, and each product page clearly lists whether it’s vegan-friendly. Still unsure? Contact us and we’ll confirm.
No way. We believe in clean beauty. Our formulas are free from parabens, phthalates, sulfates, and synthetic fragrances—always.
Many of our formulas are made with sensitive skin in mind, but everyone’s skin is different. We recommend patch testing a small amount before full use.
Our cosmetics are proudly formulated and manufactured in the USA, using globally sourced ingredients that meet our high-quality standards.
Nope! You can check out as a guest. But creating an account lets you track orders, save favorites, and check out faster next time.
We accept all major credit cards (Visa, MasterCard, Amex, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay.
Only one promo code can be used per order. Subscribe to our newsletter to stay updated on sales and exclusive offers.
Yes! We use recyclable and/or biodegradable materials wherever possible. Please check your local recycling guidelines for specifics.
It means creating products that celebrate all skin tones, identities, and cultures. We are proudly Latina-owned and committed to representation, visibility, and empowerment in every product we create.
Yes—we proudly support organizations that uplift underrepresented communities and promote mental health, self-love, and equity in beauty.
Our customer service team is here for you!
📧 Email us at support@viveecosmetics.com
📅 Support hours: Monday–Friday, 9:00 AM – 5:00 PM PT
We love working with creators who align with our mission! Reach out to us at collab@viveecosmetics.com with your info and links to your platforms.
Subscribe to our newsletter and follow us on Instagram, TikTok, and Facebook [@viveecosmetics] for all the latest drops, tips, and behind-the-scenes fun.
Still have questions?
We’re here to help. Use the Contact Us page or email us directly at viveecosmetic@gmail.com
