Accessibility Statement for Viveé Cosmetics
Last Updated: June 4, 2025

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Viveé Cosmetics (“we,” “our,” or “us”) is committed to ensuring that our website, https://viveecosmetics.com (the “Site”), is accessible to everyone, including individuals with disabilities. We strive to uphold the principles of inclusion, usability, and compliance with U.S. accessibility laws. This Accessibility Statement outlines our efforts to comply with applicable accessibility standards and provides information on how to contact us if you encounter any accessibility barriers.

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1. Scope & Commitment
• Purpose
We are committed to providing a website that is accessible to the widest possible audience, regardless of ability, and to make our Site easy to use and navigate for all users. Accessibility is not only important to us from a legal standpoint, but also aligns with our core values of respect, dignity, and inclusion.
• Applicability
This statement applies to all web pages and content residing under https://viveecosmetics.com, including product catalogs, informational pages, online store functionality, customer account pages, blogs, and any digital assets (e.g., PDFs, videos) that we control.

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2. Legal Requirements & Standards
• Americans with Disabilities Act (ADA), Title III
Viveé Cosmetics is committed to complying with Title III of the Americans with Disabilities Act (42 U.S.C. § 12181 et seq.), which prohibits discrimination on the basis of disability in places of “public accommodation,” including retail and e-commerce operations.
• Section 504 of the Rehabilitation Act & Section 508
Although Section 508 technically applies to federal agencies, we endeavor to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, which Section 508 references.
• Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
We aim to conform to the internationally recognized accessibility standard, WCAG 2.1 Level AA, published by the World Wide Web Consortium (W3C). Specifically, we seek to satisfy the success criteria in:
• Perceivable (e.g., text alternatives for non‑text content, captions for videos)
• Operable (e.g., keyboard navigation, sufficient time to read content)
• Understandable (e.g., readable text, predictable navigation)
• Robust (e.g., compatibility with assistive technologies)
• State Accessibility Laws
We acknowledge applicable state laws (for example, California’s Unruh Civil Rights Act and California Government Code § 11135) that may impose additional accessibility requirements.

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3. Measures to Support Accessibility

To ensure ongoing accessibility, Viveé Cosmetics has implemented the following measures:
1. Accessibility Team & Oversight
• A designated Accessibility Coordinator oversees compliance efforts, periodic reviews, and training.
• Cross‑functional teams (Web Development, UX/UI, Content, Marketing) collaborate on accessibility testing and remediation.
2. Ongoing Accessibility Audits
• Quarterly automated scans using industry‑standard tools (e.g., Axe, WAVE).
• Manual testing by qualified accessibility specialists, including screen‑reader audits (NVDA, JAWS) and keyboard‑only navigation checks.
• Periodic user testing involving individuals with disabilities to provide real‑world feedback.
3. Development Practices
• All new features, pages, and content are reviewed against relevant WCAG 2.1 Level AA success criteria before deployment.
• Our front‑end developers adhere to semantic HTML5, ARIA roles and properties where applicable, and ensure proper color contrast ratios (minimum 4.5:1 for normal text).
• Training for content authors to follow accessible writing practices (e.g., descriptive link text, proper heading structure, alt text for images).
4. Remediation of Identified Issues
• When accessibility barriers are identified—either through audits, user feedback, or internal review—they are logged, prioritized, and remediated in a timely manner.
• Critical issues (e.g., inability to navigate checkout with the keyboard) are addressed as a matter of urgency, typically within 30 days of discovery.
• Lower‑priority issues (e.g., decorative images lacking ARIA‐hidden attributes) are included in regular sprints.
5. Third‑Party Content & Integrations
• We strive to ensure that all third‑party widgets, plug‑ins, and embedded content (e.g., payment processors, video players) meet WCAG 2.1 guidelines or at least do not interfere with the user’s assistive technology.
• When full compliance is not possible, we provide accessible alternatives or clearly communicate any known limitations.

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4. Accessibility of Key Site Features
• Navigation & Menus
• Keyboard‐accessible, with logical tab order and visible focus indicators.
• Clear, consistent headings (H1–H6) used for structure and ease of screen‑reader navigation.
• “Skip to Content” links available at the top of each page to bypass repetitive navigation.
• Images & Multimedia
• All informative images include meaningful alt text (e.g., alt="Viveé Cosmetics Glow Serum bottle").
• Decorative images use empty alt attributes (e.g., alt="") or ARIA roles to ensure screen readers skip them.
• Videos include synchronized captions and transcripts. Audio descriptions are provided where necessary to convey visual content.
• Forms & Interactive Elements
• Form fields have associated, descriptive labels. Required fields are identified programmatically.
• Error messages are clear, descriptive, and announced to screen readers automatically (using ARIA aria-describedby).
• Interactive controls (buttons, dropdowns) use accessible ARIA roles, states, and properties.
• Color & Contrast
• We maintain color contrast ratios of at least 4.5:1 for normal text, 3:1 for large text.
• No information is conveyed by color alone (e.g., required fields also have an asterisk).
• Users can resize text up to 200% without loss of content or functionality.
• Keyboard Accessibility
• All interactive elements (menus, buttons, links, forms, carousels) are operable via keyboard only (Tab, Shift+Tab, Enter, Spacebar, Arrow keys where applicable).
• No functionality relies solely on hover or focus; alternative triggers are provided.
• Responsive & Mobile Accessibility
• The Site is responsive and works on a variety of devices (desktop, tablet, mobile).
• Touch targets are large enough (minimum 44×44 CSS pixels).
• Mobile navigation supports assistive technology (e.g., touchscreen screen readers, voice control).

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5. Known Limitations & Planned Improvements

While we strive for full conformance with WCAG 2.1 Level AA, we acknowledge there may be unforeseen issues. Below is a summary of known limitations and our plan to address them:

Issue Description Timeline for Remediation
Some legacy PDF product brochures may lack tagged structure Older PDF files (pre‑2023) might not have semantic tags or proper reading order for screen readers. Converting all legacy PDFs to accessible formats by December 2025.
Carousel/Slider navigation buttons may not have descriptive labels Certain sliders used for product showcases rely on CSS icons without ARIA labels. Adding ARIA labeling to all slider controls by September 2025.
Occasional color contrast issues in promotional banners Some seasonal promotional graphics may briefly slip below AA contrast standards (4.5:1). Internal QA check before publication; full remediation within 14 days of notice.
Video content uploaded without captions (rare) Occasionally, user‑generated or brand‑collaborator videos are published without captions. Captions will be added within 48 hours of request.

We regularly update this table as we discover and resolve issues. If you encounter any accessibility barrier not listed above, please notify us (see Section 7).

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6. Technical Specifications
• Standards & Guidelines
− WCAG 2.1 Level AA (Preferred reference for accessibility criteria)
− HTML5, CSS3, JavaScript (ES6+) web development best practices
− ARIA 1.2 for dynamic content and advanced user interface controls
• Assistive Technologies & Browsers
We have tested Viveé Cosmetics on modern browsers and assistive technologies, including but not limited to:
• Chrome (latest) + ChromeVox / NVDA
• Firefox (latest) + NVDA
• Microsoft Edge (latest) + Narrator
• Safari (latest, macOS) + VoiceOver
• Mobile (iOS Safari + VoiceOver; Android Chrome + TalkBack)

Due to the rapidly evolving nature of browsers and assistive technologies, we cannot guarantee compatibility with every configuration. However, all core functionality should remain available to users of major assistive tools.

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7. Feedback & Accessibility Assistance

Your feedback helps us improve the accessibility of our Site. If you experience any difficulty accessing or navigating any part of Viveé Cosmetics, please let us know:
• Email:
viveecosmetic@gmail.com
• Phone:
+1 (800) 123‑4567 (Voice & TTY/TDD)
– Live assistance is available Monday–Friday, 9:00 AM–5:00 PM (ET).
• Mail:
Viveé Cosmetics Accessibility Coordinator
123 Beauty Lane, Suite 400
Anytown, State 12345, USA

In your message, please include:
1. The URL of the page or feature you are having trouble with.
2. A description of the specific problem or barrier encountered.
3. The assistive technology (e.g., JAWS, NVDA, VoiceOver) or browser you are using, if applicable.

We will make every effort to respond to your inquiry within two (2) business days and to resolve the issue promptly.

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8. Third‑Party Content & External Links

While we strive to ensure our own Site is accessible, our Site may include links to third‑party websites, embedded media, social media widgets, or downloadable documents not fully under our control. We are not responsible for the content or accessibility compliance of those external resources. Whenever feasible, we will partner with third‑parties to encourage compliance with accessibility standards. If you experience a barrier on a third‑party site linked from ours, please contact us (Section 7), and we will do our best to address the situation.

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9. Enforcement Procedures & Dispute Resolution

Viveé Cosmetics is committed to resolving any Accessibility-related complaints in accordance with our internal procedures and applicable law. If you feel that we have not provided adequate accommodations, you may:
1. Contact Our Accessibility Coordinator
– Submit in writing or by email to viveecosmetic@gmail.com.
– Describe the issue, proposed resolution, and desired outcome.
2. Internal Review & Remediation
– Upon receipt, we will confirm your complaint within two (2) business days.
– We will investigate and propose a remediation plan within ten (10) business days.
3. Further Escalation
– If you are not satisfied with the proposed resolution, you may request escalation to our Chief Operating Officer (COO).
– A final determination will be communicated within fifteen (15) business days of escalation.

Nothing in this process shall preclude you from exercising your rights under state or federal law at any time.

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10. Ongoing Compliance & Review

We recognize that digital accessibility is an ongoing endeavor. We will:
• Conduct annual comprehensive accessibility audits by an independent, qualified third‑party.
• Update this Accessibility Statement at least once per year, or sooner if there are significant changes to our Site or accessibility practices.
• Provide regular training to our web developers, designers, and content creators on accessibility best practices and legal requirements.

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11. Disclaimer

While Viveé Cosmetics makes every reasonable effort to ensure that this Site is accessible in accordance with the aforementioned standards, we cannot guarantee uninterrupted or error‑free access. We reserve the right to modify our Site, adopt different technologies, or change user interface designs, which may impact accessibility. In such cases, we will make reasonable efforts to notify users and implement accessibility enhancements swiftly.

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Viveé Cosmetics thanks you for visiting our Site and values your feedback on how we can continuously improve accessibility. We are dedicated to making every aspect of Viveé Cosmetics inclusive, approachable, and barrier‑free.